Privacy Policy
1. Purpose
This Privacy Policy explains how Fluid Fittings Limited collects, uses, stores, discloses, and protects personal information when you visit our website, place an order online, contact us by phone or email, apply for a trade account, request a quote, or otherwise deal with us.
2. What information we collect
We may collect personal information such as your name, business name, delivery and billing address, phone number, email address, job title, order and account history, credit application details, payment-related information, records of communications, IP address, browser and device information, cookie data, website usage information, and any other information you provide to us.
3. How we collect information
We collect information directly from you when you place an order, request a quote, create an account, complete a form, call us, email us, subscribe to marketing, apply for credit, or deal with us in person. We may also collect information from credit agencies, public sources, fraud prevention providers, payment providers, delivery providers, and other service providers where permitted by law.
4. Why we collect and use information
We use personal information to process and deliver orders; provide quotations; administer website, phone, and email sales; verify identity; assess creditworthiness; manage accounts; prevent fraud; communicate with you; provide support; handle returns, warranty, and product issues; improve our website and services; undertake analytics; market our goods and services where permitted; and enforce our legal rights.
5. Credit checks and debt recovery
If you apply for or use a credit account, you authorise us to obtain, use, and disclose credit and account information for credit assessment, account review, debt collection, and enforcement purposes. We may share relevant information with credit reporting agencies, debt collection agencies, professional advisers, and service providers where permitted by law.
6. Cookies and website analytics
Our website may use cookies, pixels, and similar technologies to operate the site, remember preferences, measure traffic, improve user experience, and support analytics or advertising. You can usually change cookie settings through your browser, although doing so may affect website functionality.
7. Payment information
Online payments may be processed by third-party payment providers. We do not need to store full payment card details unless necessary for lawful business purposes and handled through appropriate secure systems. Payment providers may process payment information under their own privacy terms.
8. Who we may share information with
We may disclose personal information to payment processors, banks, couriers, freight and logistics providers, website hosts, IT and cloud providers, analytics providers, marketing providers, accountants, insurers, debt collection agencies, solicitors and other professional advisers, credit agencies, regulators, law enforcement, and other persons where disclosure is required or permitted by law.
9. Overseas disclosure
Some service providers may store or process personal information outside New Zealand. Where that occurs, we will take reasonable steps to ensure the information is protected in a way that is comparable to New Zealand privacy safeguards, or otherwise ensure the disclosure is permitted by law.
10. Storage and security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. However, no internet transmission or electronic storage system is completely secure and we cannot guarantee absolute security.
11. Retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, tax, accounting, warranty, and dispute-resolution requirements.
12. Access and correction
You may request access to the personal information we hold about you and ask us to correct it. We may require proof of identity before releasing or updating information.
13. Marketing
Where permitted by law, we may send you marketing about products, specials, and services by email, phone, SMS, or other channels. You can opt out of email marketing at any time by using the unsubscribe link or by contacting us directly.
14. Third-party websites
Our website may link to third-party websites. We are not responsible for the privacy practices of those third parties.
15. Privacy complaints
If you have a privacy concern or complaint, please contact our Privacy Officer first. We will consider your complaint and respond within a reasonable time.
16. Contact details
Privacy Officer
Fluid Fittings Limited
accounts@fluidfittings.co.nz
09 576 8597
17. Changes to this policy
We may update this Privacy Policy from time to time by publishing the revised version on our website.